Understanding Unknown Charges

If you see "TryWaterfalls" on your billing or bank statement

"TryWaterfalls" appears on your billing or bank statement when you buy an item from "TryWaterfalls" or it's parent company. It also appears when a subscription renews and when a family member buys an item from "TryWaterfalls" or it's parent company.

If you still can't identify the charge

Can't find a matching charge at trywaterfalls.co? Find out if you used another account to make a purchase or if a family member bought at item at trywaterfalls.co.

1. Search your email for the words "Thank you for your purchase" or "Order summary".

2. Look for a receipt that matches the amount that you see on your billing or bank statement.

3. On the email receipt, identify sender of the email and check the domain's website. Example, "[e-mail]"

4. Visit the store's domain's website to see if you recognize the website.

5. If you recognize the website:

   • Check the top of the website and click "Contact Us"
   • Go to the footer and click for "Submit a Ticket"

Contact TryWaterfalls Support

If you checked the domain's website above and your emailed receipts and you're still not sure why you were charged, contact TryWaterfalls Customer Service.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.